Certification Empowers Vector Choice To Deliver Exceptional Customer Service Consistently

FOR IMMEDIATE RELEASE

Contact: Troy Lott, VP of Marketing - tlott@vectorchoice.com

Certification Empowers Vector Choice To Deliver Exceptional Customer Service Consistently

Lubbock, TX - 01 24, 2024 - Vector Choice Technologies, an IT managed services company providing industry-leading expertise in compliance and cybersecurity, has earned the World-Class Customer experience Trained (WCCXT) certification.

This training was led by The DiJulius Group, whose consulting clients include Starbucks, Lexus, Ritz-Carlton, KeyBank, Nordstrom, Charlotte-Mecklenburg Police Department and many more.

To become certified, companies like Vector Choice must go through three months of training and show that they've deployed the strategies in their business. Only a small percentage of those who go through the training earn their certification because of the transformation it requires.

The WCCXT was specifically designed for IT managed services companies to train their staff on advanced customer experience concepts so they can provide better service to their clients and make the often-confusing world of technology easy to understand.

"So many small and mid-sized businesses are underserved in our industry and unprotected from very real cyberthreats" said Will Nobles, CEO of Vector Choice. "Much of this is due to the IT industry's inability to have normal conversations about the complex, technical IT landscape in a language that clients understand. Vector Choice is committed to providing the best service to our local markets across the country and that meant training EVERYONE on how to present these issues in relevant ways. We wanted to make sure our clients have the information they need to make the best decision instead of overwhelming them."

"We also realize that the IT managed services industry is often known for not communicating very effectively with its clients, which means when a business does have a problem, they could feel like they are left in the dark," said Mike Bazar, CTO of Vector Choice. "Going through and becoming certified helped our company identify gaps and we're confident that we'll be able to continue providing better service, a better customer experience, and better technical support than ever before."

About Vector Choice

Founded in 2008, Vector Choice Technologies is an industry-leading provider of IT solutions with its HQ in Lubbock, TX. The company offers a wide range of services, including cloud computing, managed IT services, employee training, compliance, and cybersecurity solutions. Vector Choice is committed to providing its clients with the highest level of service and support.

Will Nobles Bio:

Will Nobles is the Founder and CEO of Vector Choice. He is a seasoned IT veteran with a track record of helping small to large companies find IT success. With more than 25 years in IT, Will is recognized as a top cybersecurity expert with two IT degrees and a number of certifications.

Will has worked with a variety of industries including many Fortune 500 companies. Since founding Vector Choice in 2008, Will and his team have grown the firm to become one of the leading managed security service providers in the country. Will often speaks and writes about IT challenges and topics and is a sought-after guest on topics such as leadership, business growth, and cyber security. Will is the champion of his clients and is constantly working to align Vector Choice's services with the company core values. He is also an active Coach for MSP's and teaches them how to grow their company profitably.

Will lives in the Atlanta Georgia area with his wife, three children, and a dog. He enjoys playing softball, coaching his children's sports teams, and traveling with family.

Mike Bazar Bio:

Mike Bazar is the CTO of Vector Choice. As a seasoned IT professional with over 20 years' experience in the industry, Mr. Bazar started his career in the mining technology industry designing intelligent automation systems and analyzing data. In 2003, Mike started Bazar Solutions in Lubbock, Texas. He is a well-known subject matter expert, guest speaker, and highly recognized authority in the MSP industry.

Mr. Bazar graduated from Colorado School of Mines with a BS in Mechanical Engineering. Since then, Mike has been pursuing his passion for helping clients find solutions to their technology problems. He enjoys hunting, fishing, playing with his kids, and traveling. Mike has traveled to every continent, with the exception of Antarctica and Australia.

In 2023, Mike and his Bazar Solutions team merged with Vector Choice. As CTO of Vector Choice, Mr. Bazar uses his wide knowledge and experience to help businesses solve their IT problems and achieve their business objectives.