VoIP Solutions: On-Premise, Hosting, Contact Centers, and Fax
On-Premise Phone System
Using your existing VoIP-supported equipment-or selecting from our hardware solutions-your office environment will be running the most reliable VoIP phone system available.
Contact Center
Do you require large call-volume support? Our contact center solution can help you secure the consistency of your call quality, which keeps your customers happy and your business running smoothly.
VoIP Hosting
Our VoIP Hosting offers server redundancy, unburdens dependency on your office environment in the event of a disaster and includes features like Call/Text/Email, Voicemail Sharing and Call Recording.
Fax Hosting
Even in the 21st century, faxing is still a requirement for many industries where digital documents won't suffice. If you need faxing as part of your business, why not host it alongside your phone system and network?
Why Choose VoIP? The Future of Flexible and Mobile Phone Systems
VoIP, also known as voice over internet protocol, is technology that allows us to make and receive phone calls over the Internet in real time. A VoIP phone system consists of a set of protocols working together to deliver internet telephony functions similar to regular phone lines. Why are VoIP phone systems preferable? VoIP phone services provide flexibility and mobility that is not possible with traditional phone systems. It allows people to voice call over any device that has an Internet connections like laptops, desktops, or smart devices.
Partnering with Vector Choice for VoIP Hosting
As you can see, VoIP phone systems provide countless benefits that your business will find advantageous. With our VoIP hosting services, you'll receive reliable service and the very best customer care. In fact, we have a 94% customer satisfaction rating and 100% money back guarantee.
Part of what makes our VoIP hosting services better than the rest is that we are always available — regardless of time. We are open 24×7 and 365 days a year to assist you. From implementation to technical support, if you have questions regarding your VoIP hosting or VoIP phone systems, we will be there.
As your experts in hosted VoIP services, Vector Choice will help you navigate through any stage of your network upgrade to maximize cost savings, feature improvements, and flexibility. We'll provide recommendations that are completely customized to your business needs.
We're confident with our ability to provide you with excellent service and are proud to be your partner as your business scales.
FAQ
What Happens if the Internet Goes Down?
Accessibility is one of the biggest benefits of VoIP for business. Remote accessibility allows your business to be flexible and employees can stay productive regardless of their location.
Many companies wonder what will happen to their phone lines if the Internet goes down.
Fortunately, with VoIP phone systems, if your Internet goes down, calls can be forwarded to mobile phones and other devices.
How do you secure our confidential data?
We have multiple methods to secure your confidential data.
First, we ensure all computers/servers have disk encryption turned on and is monitored.
Second, we deploy tools to help encrypt data in transit, like VPN services.
Finally, we have monitoring services that can look for unauthorized access or mass data moves/deletion from services like SharePoint.
Do you provide reports on our IT systems?
A key part of our service is reporting. This is highly important for our clients that require compliance services. We have regular meetings with your account manager to ensure service levels, discuss changes to plans and technology roadmaps, and review reports. Reports include phishing training, health of systems, ticket update, cybersecurity reports, executive summary reports, and more.
Do you provide training services for new software?
We have a range of training videos and documents. If your company requires training for specific software, we can provide training as needed. We also include ongoing security training for our clients.
When I have an IT problem, how do I get support?
When a client has a problem, we open a ticket in our IT management system so we can properly assign, track, prioritize, document, and resolve client issues. You can call, email, or submit a ticket via our portal.
Is your help desk in-house or outsourced?
We provide in-house, dedicated technicians to your account who will get to know you and your company, as well as your preferences and history. We successfully resolve your IT issues and handle things the way you want.
Do you have a SOC (Security Operations Center) and do you run it in-house or outsource?
Yes, we have an in-house SOC that monitors your company's network for any security issues.